Terms of Service.

1. Acceptance & incorporation

These Terms of Service make up the Master Service Agreement ("Agreement") between Dalton Pressure Washing, LLC, a Georgia limited liability company ("Company," "we," "us," "our") and the property owner or authorized representative who accepts a quote or Statement of Work ("Customer," "you," "your"). By accepting a quote, approving a Statement of Work ("SOW"), providing a deposit, or allowing us to begin work, you agree to be bound by this Agreement in full.

Each job is described in its own SOW that lists the property address, surfaces and scope of work, price, and scheduled date. The SOW incorporates this Agreement by reference. Where the SOW and this Agreement conflict, the SOW controls for that specific job; this Agreement controls on all other terms.

2. Scope of services

We perform the services described in the applicable SOW using professional equipment, methods, and cleaning solutions appropriate to each surface, including low-pressure "soft wash" techniques where required to protect siding, roofing, and delicate materials. Services not expressly listed in the SOW are not included. Additional work requested after the SOW is accepted may be subject to a revised price and schedule.

Cleaning results depend on the age, condition, and material of the surfaces being cleaned. We make commercially reasonable efforts to remove dirt, algae, mildew, and organic staining but do not guarantee removal of permanent stains, discoloration, oxidation, rust, paint failure, artillery fungus, or damage that existed prior to service.

3. Payment terms

Payment due on completion. Unless the SOW states otherwise, full payment is due on the day the work is completed. We accept the payment methods identified on the quote or invoice (card, check, cash, or Zelle).

Late payment / finance charge. Any balance not paid within ten (10) days of the invoice date is past due. A finance charge of one and one-half percent (1.5%) per month (18% per annum) is applied to the unpaid balance until paid in full. This charge is a reasonable pre-estimate of our administrative and collection costs for a late payment and is not intended as a penalty.

Returned payments. A fee of $35 applies to any returned, declined, or charged-back payment.

Collection costs. If we must pursue collection of an unpaid balance, you agree to pay reasonable costs of collection, including court costs and attorney's fees, to the extent permitted by Georgia law.

Commercial accounts. Commercial accounts may be invoiced net-30 upon approval.

4. Property condition & pre-existing damage

Exterior surfaces accumulate wear, weathering, and pre-existing defects that are often hidden by dirt and only become visible after cleaning. You acknowledge and agree that:

• We are not responsible for revealing, and are not liable for, pre-existing conditions such as faded or chalking paint, oxidation, stains, etching, cracks, loose or missing mortar, rotted or warped wood, failed caulk or window seals, or prior improper repairs.
• Any blemish, flaw, or existing oxidation may be more noticeable after cleaning because the surrounding dirt that concealed it has been removed.
• Where time and access allow, we may note visible pre-existing damage before beginning, but the absence of a note does not create liability for conditions that pre-dated the service.

You are responsible for disclosing known fragile conditions, prior water intrusion, failed seals, recent paint or repairs, and any surfaces that should not be cleaned, before work begins.

5. Service-specific acknowledgments

The following describe normal, expected outcomes of each service and are not defects in workmanship. The acknowledgments relevant to your job are also restated on that job's SOW.

5.1 House washing & soft washing

• Oxidation: Vinyl, aluminum, and painted siding may develop a chalky oxidation that cleaning cannot fully restore; oxidized areas may appear more uneven once dirt is removed. Restoring oxidized siding is not part of a standard wash.
• Weep holes: Vinyl siding has weep holes that trap dirt and water. After washing, these may release trapped residue with dew, rain, or a light rinse over the following days, occasionally leaving temporary streaks. This is normal and resolves on its own; call-backs solely to re-rinse weep-hole drainage may incur a trip fee.
• Window spotting: Exterior washing is not a window-cleaning service. Spotting or water marks on glass after a house wash are expected and are not included unless window cleaning is separately listed on the SOW.
• Screens: Window and door screens are fragile and may be brittle, torn, or dry-rotted. We do not remove screens. Please remove screens before service for the best result; we are not responsible for damage to screens left in place.

5.2 Roof cleaning

• Soft-wash method: Roofs are cleaned using a low-pressure soft-wash process designed to kill algae, moss, and lichen without the high pressure that voids shingle warranties.
• Gradual results: Some staining continues to fade after the visit. Where brown or dark organic remnants remain, please allow six to eight (6–8) weeks for rain and weather to complete the process naturally.
• Call-back window: If remnants are still present after eight (8) weeks, contact us within that period to schedule a complimentary follow-up inspection. Requests made after the call-back window may be treated as a new service.

5.3 Concrete, pavers & hard surfaces

• Concrete is porous and weathers unevenly. Cleaning removes surface dirt and organic growth but will not eliminate cracks, spalling, prior staining (oil, rust, paint, leaf tannin), efflorescence, or discoloration from age or de-icing salts.
• Pavers may show color variation and may require re-sanding of joints after cleaning, which is not included unless listed on the SOW.

5.4 Wood & composite surfaces

• Decks, fences, and wood surfaces are cleaned at appropriate low pressure. Aged, soft, or dry-rotted wood may furr, splinter, or show pre-existing damage after cleaning. We are not responsible for the condition of deteriorated wood.

5.5 Movable items, furniture & equipment

Where the SOW expressly includes cleaning of movable items (such as outdoor furniture, grills, equipment, vehicles, boats, or trailers), the Customer acknowledges:

• Finishes, fabrics, decals, graphics, seals, and plastics on such items may be weathered, brittle, or previously damaged, and cleaning may expose or worsen those conditions.
• The Company will photograph items before service and is not liable for pre-existing conditions.
• The Customer must disclose failed seals, electrical components, and water-sensitive features before service.
• Notwithstanding Section 7, the Company’s total liability for damage to any movable item is limited to the lesser of the reasonable cost of repair or the amount paid for cleaning that item, except to the extent the Company’s insurance actually provides coverage for the loss.

6. Customer responsibilities & site preparation

To allow safe, effective service, please complete the following before your scheduled appointment:

• Provide access to a working outdoor water spigot and, where needed, an exterior electrical outlet.
• Close all windows and doors fully and ensure storm windows are secured.
• Move or protect vehicles, grills, potted plants, patio furniture, décor, and other movable items away from the work area.
• Remove window and door screens where a house wash is being performed.
• Cover, remove, or disconnect exterior electronics where practical — cameras, doorbell cameras, speakers, low-voltage lighting, and similar devices — as water-sensitive electronics can be damaged by normal washing.
• Secure children and pets indoors during service, as cleaning solutions and equipment are in use.
• Identify and clearly mark any delicate landscaping, well caps, septic components, or surfaces that require special care.

We take reasonable care to protect landscaping and pre-wet and rinse vegetation where appropriate, but are not liable for incidental impact to plants, grass, or landscaping that is an unavoidable part of exterior cleaning, or for damage arising from failure to complete the preparation above.

7. Limitation of liability, release & damage reporting

Limitation. Physical damage to your property caused by our negligence is addressed through our liability insurance (Section 8) and is not limited by this Section. For all other claims arising out of or related to the services, our total liability is limited to the amount you paid for the specific service giving rise to the claim. In no event are we liable for indirect, incidental, consequential, or punitive damages.

Release. You release and hold harmless the Company, its owners, employees, and agents from claims arising out of pre-existing conditions or normal, disclosed outcomes of cleaning, including loose or improperly installed siding, windows, trim, gutters, fixtures, or paint that fails or detaches due to its prior condition; oxidation and weep-hole residue; and damage to screens, fragile fixtures, or water-sensitive electronics that were not removed or protected as required by Section 6.

Damage reporting window. So we have a fair opportunity to inspect a condition while it can still be evaluated, any claim of damage caused by us should be reported in writing within three (3) days of the service date. We will then have a reasonable period, up to thirty (30) days, to inspect and, where warranted, address a validated claim. Because we must be able to inspect the condition before it is altered or repaired, claims we are unable to verify for that reason may be declined.

8. Insurance

We carry commercial general liability insurance and will provide a certificate of insurance on request. This Agreement is not a substitute for insurance. Its purpose is to set clear expectations so disputes and claims are minimized. Nothing in this Agreement limits coverage available under our insurance for damage caused by our negligence.

9. Scheduling, weather, cancellation & unprepared sites

Weather. Service is weather-dependent. We may reschedule for rain, freezing temperatures, high wind, or other unsafe conditions at no penalty to either party.

Customer cancellation. You may reschedule or cancel with at least twenty-four (24) hours' notice. Cancellations with less than 24 hours' notice, or a site that is not accessible or not prepared as required by Section 6 when the crew arrives, may incur a trip charge of $75 for residential service or $300 for commercial service to cover scheduling and travel.

Deposits. Where a deposit is required for larger or commercial jobs, it reserves the scheduled date and is applied to the final balance. Deposits are non-refundable if you cancel with less than 24 hours' notice.

10. Photo & media release

We may photograph or video the property before, during, and after service to document the work and for marketing. Such media will not include identifying personal information beyond general before-and-after imagery of the cleaned surfaces. You may opt out of marketing use by notifying us in writing before the service date.

11. Satisfaction & workmanship

We stand behind our workmanship. If you identify an area that was within the SOW scope but was missed or inadequately cleaned, notify us within three (3) days and we will return to address it at no charge. This commitment covers workmanship only and does not extend to pre-existing conditions, the normal disclosed outcomes in Sections 4 and 5, or surfaces excluded from the SOW.

12. General provisions

Governing law. This Agreement is governed by the laws of the State of Georgia, without regard to conflict-of-law rules. Venue for any dispute lies in the Georgia county where we maintain our principal place of business, unless otherwise required by law.

Dispute resolution. The parties agree to attempt in good faith to resolve any dispute informally before pursuing legal action.

Severability. If any provision is found unenforceable, the rest remains in full force, and the unenforceable provision is enforced to the maximum extent permitted by law.

Entire agreement. This Agreement, together with the applicable SOW, is the entire agreement regarding the services and supersedes any prior oral or written understanding. No change is binding unless made in writing.

Assignment. You may not assign this Agreement without our written consent. We may use qualified subcontractors, remaining responsible for the work.

13. How this Agreement is accepted

This Agreement is accepted electronically. When you click "Accept," approve the quote online, check the acceptance box, or otherwise confirm the associated quote or Statement of Work, you agree to be bound by this Master Service Agreement — including the service-specific acknowledgments in Section 5 and the payment and liability terms in Sections 3 and 7.

Under the federal E-SIGN Act and Georgia's Uniform Electronic Transactions Act, an electronic acceptance — a click, checkbox, or typed confirmation recorded with a date and time stamp — has the same legal effect as a handwritten signature. No paper signature is required. At acceptance, we record the quote, the date and time, and the version of these Terms then in effect as proof of agreement.

SMS messaging program (text message terms)

Program description. Dalton Pressure Washing operates a text-message program that sends customers their custom quote, appointment confirmations, scheduling reminders, and follow-ups about the work performed. Texts are sent only to mobile numbers that opt in by checking the consent box on our quote tool, contact form, or by texting our published business number after a verbal request.

How to opt in. You opt in by (a) entering your mobile number and checking the SMS consent box on our quote tool at daltonpressurewashing.com/quote-tool.html or our contact form at daltonpressurewashing.com/contact/, or (b) telling us in person, by phone, or by email that you want to receive texts at a specific number.

Message frequency. Message frequency varies. Most customers receive between 2 and 10 messages per active job (quote delivery, scheduling, day-before reminder, on-the-way notice, completion confirmation, and a follow-up).

Message and data rates. Message and data rates may apply. Check with your wireless carrier for details.

How to opt out. Reply STOP to any message at any time to immediately unsubscribe. You'll receive one final confirmation that you've been opted out, and we won't text that number again unless you opt back in. You can also call or text (706) 503-2007 and ask to be removed.

How to get help. Reply HELP to any message to receive support information, or call (706) 503-2007.

Supported carriers. The program is compatible with major U.S. wireless carriers including AT&T, Verizon, T-Mobile, US Cellular, and others. Carriers are not liable for delayed or undelivered messages.

Privacy. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. See our Privacy Policy for full details on how we handle your data.

Consent is not a condition of purchase. You can receive a quote and hire us without opting into text messages — just call or email us instead.

Contact

Questions about these terms? Call or text (706) 503-2007. Dalton Pressure Washing, LLC — daltonpressurewashing.com.